To ensure contractual fairness, promote information transparency, and facilitate the effective implementation of dispute resolution mechanisms while preserving room for innovation in the digital platform industry and balancing the rights and obligations of delivery couriers, consumers, partner merchants, and delivery platform operators, the Legislative Yuan passed the Delivery Courier Rights Protection and Delivery Platform Management Act (hereinafter, the “Act”) on January 6, 2026, with the aim of promoting the sound development of the delivery platform industry.

The Act consists of five chapters (General Provisions; Protection of Delivery Couriers’ Rights and Interests; Delivery Platform Management; Penalties; and Supplementary Provisions) with a total of 28 articles. It will come into force six months after promulgation (Article 28). Key provisions are summarized as follows:

1. Minimum wage (Article 5): Pursuant to Article 5, Paragraph 1, “a delivery platform operator shall pay delivery couriers a basic remuneration for each order that is no less than 1.25 times the hourly minimum wage prescribed under the Minimum Wage Act, calculated on a pro rata basis according to the duration of the delivery service for that order, and shall in no event be less than a guaranteed amount of NTD 45.” Violations are subject to a fine of no less than NTD 20,000 and no more than NTD 100,000, imposed by the competent authority or the relevant industry authority (Article 24, Paragraph 5, Subparagraph 3). In addition, Article 5, Paragraph 4 requires delivery platform operators to provide a remuneration statement specifying: the total remuneration; the calculation method and amount for each order; any items and amounts that may be deducted pursuant to law or agreements, and the actual amount paid. This allows the delivery couriers to verify compliance with the basic remuneration requirements set forth in Paragraph 1.
2. Adverse decisions by delivery platform operators (Article 7, Paragraph 2) and complaint mechanisms (Article 9): To prevent delivery platform operators from arbitrarily making adverse decisions affecting delivery couriers’ rights such as termination of delivery service contracts or account suspension, Article 7, Paragraph 2 requires platform operators, when making an adverse decision, to notify the delivery courier of the stated reasons, bear the burden of proof with respect to those reasons, and provide the courier with an opportunity to file a complaint in accordance with Article 9, thereby safeguarding delivery couriers’ labor rights and procedural due process.
3. Statutory insurance obligations of delivery platform operators (Article 10): In light of the high risks faced by delivery couriers during service provision such as traffic accidents and personal safety hazards arising from frequent road use, and to ensure that delivery couriers’ personal injury and property damage in the event of a traffic accident are adequately compensated through the insurance system,  Article 10, Paragraph 1 requires delivery platform operators to purchase group accident insurance and liability insurance for delivery couriers with whom delivery service contracts have been established. Delivery couriers may not be permitted to provide delivery services unless and until such insurance coverage is in place.
4. Right to go offline (Article 11): To protect delivery couriers’ right to go offline and to respect their willingness to provide services, Article 11 expressly provides that delivery platform operators shall not mandate scheduled online periods or require delivery couriers to remain online against their will. Furthermore, delivery platform operators shall not impose adverse treatment on delivery couriers for rejecting orders or choosing to go offline to rest. Violations are punishable by fines ranging from NTD 100,000 to NTD 500,000, imposed by the competent municipal or county (city) authority (Article 24, Paragraph 1).
5. Obligation to notify suspension of operations during natural disasters (Article 15): Considering that delivery couriers primarily use motorcycles, bicycles, and similar means of transportation, continued operation during natural disasters may expose couriers to significant traffic and personal safety risks. Accordingly, Article 15 provides that “where government authorities announce a suspension of work due to natural disasters in a given area, delivery platform operators shall suspend operations and notify partner merchants and delivery couriers.” Violations are subject to fines of NTD 100,000 to NTD 500,000, imposed by the competent municipal or county (city) authority (Article 24, paragraph 1).
6. Platform operators shall arrange mandatory delivery safety training for delivery couriers (Article 23): To enhance traffic safety awareness among delivery couriers, Article 23 provides that “where a delivery courier, while providing delivery services, engages in conduct identified by the traffic authority as having a material impact on traffic safety, the delivery platform operator shall complete the required delivery safety training for the courier within the prescribed improvement period. Prior to completion of such training, the platform operator shall not allow the courier to provide delivery services.” Violations are punishable by fines ranging from NTD 100,000 to NTD 500,000, imposed by the traffic authority (Article 24, Paragraph 2).

Following its passage, the Act will come into force six months after announcement by the President. Delivery platform operators should pay close attention to, and fully comply with the foregoing requirements to avoid administrative penalties imposed by the competent authorities.

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References:

1. Bill-related documents from the 16th Meeting of the 4th Session of the 11th Term of the Legislative Yuan

2. Legislative Yuan Passed the “Delivery Courier Rights Protection and Delivery Platform Management Act,” https://www.mol.gov.tw/1607/1632/1633/87384/post

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